What is Channel Section – Go4WhatsUp

What is Channel Section – Go4WhatsUp

The Channel Section in Go4WhatsUp is your group-wise broadcast dashboard, providing complete visibility into all WhatsApp broadcasts linked to different groups. It helps you monitor performance, analyze engagement, and take actionable steps to improve reach and responses.

With this section, you can track Normal Groups, Social Campaign Groups, and Excel-uploaded groups from a single interface.


What Happens in the Channel Section

  • Group List (Left Panel) – Shows all available groups

  • Search Groups – Filter by name or keyword using the search box

  • Group Dropdown – Switch between boards:

    • Board → Normal groups created manually

    • Social Board → Groups created from Facebook/Instagram campaigns

    • Excel → Groups formed via Excel uploads


Why the Channel Section is Useful

  • End-to-End Visibility – From group → broadcasts → user-level stats

  • Performance Analysis – Quickly identify which broadcasts had maximum engagement

  • Actionable Insights – Spot failed messages (Not Sent) and retry with updated numbers


Real-World Example

A gym owner selects the Premium Members group:

BroadcastSentDeliveredReadResponse
Yoga Reminder20019515045
Festival Offer21021019080

Insight: Festival Offer performed best → schedule similar campaigns monthly.


Step-by-Step Workflow

Step 1: Pick Your Source

  • Open the Group Dropdown → choose Board / Social Board / Excel

  • Use the Search Box to find a group quickly

Step 2: Review Broadcasts

  • Select a group → Middle panel displays all broadcasts date-wise ascending

  • Scan stat chips: Member Count, Sent, Delivered, Not Sent, Read, Response

Step 3: Drill Into Details

  • Click a broadcast → open Broadcast Detail to view full metrics and timeline

Step 4: Act on Insights

  • High Not Sent → Clean numbers; retry from Campaign History

  • Low Read → Improve preview text, timing, or template

  • Low Response → Add buttons (CTA), incentives, or follow-ups


Panels & Controls

Left Panel – Group List

  • Search → Filter by group name/keyword

  • Group Source:

    • Board → Manually created

    • Social Board → FB/IG campaign groups

    • Excel → Groups from Excel uploads

  • Select a group → Load broadcasts and members

Middle Panel – Broadcast List

  • Each row shows:

    • Member Count → Total recipients

    • Sent → Messages attempted

    • Delivered → Successfully delivered

    • Not Sent → Failed deliveries (invalid/blocked)

    • Read → Messages marked read

    • Response → Recipients who replied or clicked actions

  • Click to open broadcast details

Right Panel – User List

  • Displays all members of the selected group for quick reference


Broadcast Detail Screen – Field Definitions

  • Broadcasting Date → Scheduled date range

  • Broadcasting Time → Scheduled time

  • Total Members → Number of recipients

  • Sent → Attempted messages

  • Received → Successfully delivered

  • Not Sent → Failed deliveries

  • Response → Recipients who replied or clicked actions

  • Read → Count of messages read

  • Created Date → Campaign creation date

Status Options:

  • Sent → Attempted

  • Delivered → Successfully delivered

  • Not Sent / Undelivered → Failed


How to Use Insights

  • High Not Sent → Clean numbers; consider re-targeting via Campaign History auto-retrigger

  • Low Delivered → Review template, timing, or audience

  • Low Read → Optimize preview text; schedule in peak hours; test languages

  • Low Response → Add CTA buttons, coupons, or follow-ups; test offers

  • Compare campaigns to standardize your best-performing pattern


Best Practices

  • Keep messages short with a single CTA

  • Segment groups (VIP, new, lapsed) to increase relevance and ROI

  • Test timing (weekday vs weekend, morning vs evening)

  • Use data-driven decisions to improve delivery, read rates, and responses


FAQs – Channel Section Go4WhatsUp

1. What is the Channel Section in Go4WhatsUp?

It’s a group-wise broadcast dashboard that tracks WhatsApp messages sent to Normal, Social, and Excel-uploaded groups.


2. Can I see delivery stats for each broadcast?

Yes. You can view Sent, Delivered, Not Sent, Read, and Response for every broadcast.


3. How do I act on failed messages (Not Sent)?

Clean invalid numbers and retrigger messages via Campaign History.


4. Can I compare campaigns across different groups?

Yes. The middle panel lets you compare broadcasts and analyze performance metrics.


5. How do I improve low response rates?

Use clear CTAs, buttons, incentives, or adjust timing/templates for better engagement.


6. Can I filter groups quickly?

Yes. Use the Search Box or Group Dropdown to find specific groups instantly.

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