How to Create a Chatbot ?

How to Create a Chatbot ?

Step 1 – Create Templates

  1. First, create a Broadcast Template (this will be the starting point of the chatbot).,
  2. Add Buttons (Quick Reply) → minimum 1 and maximum 3.,
  3. For each button, create a new template (via Auto Response).,
  4. In those templates, you can again add buttons (1–3).,
  5. Repeat this process to build the chatbot up to 7 levels.,

Step 2 – Build Advanced Chatbot

  1. Go to Chatbot → click on the three dots (⋮) → select Create Advanced Chatbot.,
  2. Click on Select Template → choose your first (root) template.,
  3. For each button, select the corresponding template you made earlier.,
  4. Connect all templates button-by-button until the whole flow is aligned.,
  5. Give your chatbot a Name.,
  6. Set it as Default chatbot.,

Step 3 – Enable Chatbot

  1. Go to Ticket Manager.,
  2. Enable the Chatbot.


### Chatbot Trigger Issue & Solution
Issue:
* When a customer sends a message, the chatbot triggers only once.
* If the customer does not complete the chatbot flow, it will not trigger again on the second message.
Solution:
1. To re-trigger the chatbot for such customers:
   * Close the ticket where this issue occurred.
   * When the customer sends a new message, the chatbot will trigger again.
2. Alternatively:
   * If the customer completes the chatbot flow on their first message, then from the next messages onward, the chatbot will continue to trigger normally.

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