The Chatbot module in Go4WhatsUp allows you to create, manage, test, and deploy WhatsApp chatbots to automatically respond to customer queries.
It helps businesses automate conversations, improve response time, and scale customer engagement using WhatsApp Business API chatbots.

Key Benefits of Using WhatsApp Chatbots

• Automate replies to FAQs, product queries, bookings, and support questions

• Provide instant responses 24/7, even outside business hours

• Reduce manual workload for sales and support teams

• Build AI-driven, advanced, and broadcast chatbots for different use cases

• Improve customer experience with interactive buttons, lists, and media

Chatbot Module – Main Screens

1. Chatbot Listing – View, test, set default chatbots, preview flows, and download reports

2. AI-Driven Chatbot – Uses Excel uploads to auto-reply with product data, pricing, and images

3. Advanced Chatbot – Build interactive WhatsApp chatbot flows with conditional logic

4. Broadcast Chatbot – Send chatbot flows to multiple customers at once

1. Chatbot Listing Screen

Navigate to: Chatbot → Listing

Available Fields

• Chatbot Name – Name of the WhatsApp chatbot

• Created Date – Date when the chatbot was created

• Select Default Chatbot – Toggle ON to activate auto-replies (only one default allowed)

• Test Template – Assign a WhatsApp number for testing

• Chatbot Type – Normal (up to 7 levels) or Advanced (node-based)

• Enquiry Instructions – Internal notes for setup reference

• Tag Name – Trigger keyword for chatbot activation

• Report – Download chatbot interaction and customer journey reports

Actions Available

• View – Preview chatbot flow

• Edit – Modify chatbot configuration

• Delete – Remove chatbot

• Reports – Track Name, Mobile Number, Date, Journey Path, and Final Path

2. AI-Driven WhatsApp Chatbot

The AI-Driven Chatbot automatically responds using structured product data uploaded via Excel.

Excel Upload – Required Columns

1. ID – Unique product identifier

2. Name – Product name

3. Description – Short product details

4. Price – Default product price

5. Image_URL – Product image link

6. Group Pricing (3 columns) – Pricing for different customer groups

7. Bulk Pricing (up to 3 tiers) – Quantity-based discounts

8. Display Count – Control product visibility

AI Chatbot Settings

• Pricing Unit – Select currency

• Context – Short business description for AI understanding

• Pricing PDF – Option to send product images as a single PDF

How It Works

If a customer asks:
“Price of chocolate cake?”

The AI chatbot:

• Searches the Excel data

• Replies with product image, description, and pricing

• Suggests alternatives if the product is not found

3. Advanced WhatsApp Chatbot

The Advanced Chatbot allows you to build node-based interactive chat flows.

Chatbot Nodes Available

• Normal Message – Text + up to 3 buttons + variables

• Media Message – Image, video, or document with buttons

• List Message – Display up to 10 selectable options

• Ending Node – Final response to close conversation

Advanced Features

• Conditional Nodes – Trigger flows based on rules and variables

  • Example: If order value > ₹5000 → Apply discount flow

• WhatsApp Templates – Use approved templates for compliance

• Appointment Integrations

  • Google Calendar

  • Calendly

  • Acuity Scheduling

4. Broadcast Chatbot

The Broadcast Chatbot sends chatbot flows to multiple users simultaneously.

Setup Options

• Chatbot Name

• Tag Name (Trigger Keyword)

• Max Level – Up to 7 chatbot levels

• Template Filter – Normal or Interactive templates

• Actions – Submit or Clear

Use Case

• Festival promotions

• Product launches

• Campaign engagement via WhatsApp chatbot broadcasts

Chatbot Listing – Additional Controls

• Default Chatbot – Only one chatbot can be active at a time

• Unset Default – Disable auto-response when needed

• Search & Pagination – Quickly find chatbots

• Reports – Track full customer journey paths

Integrations Supported

• Google Calendar – Slot booking

• Calendly – Auto-share booking links

• Acuity – Appointment type selection

Use Cases

Use Case 1: AI Product Enquiry Chatbot

A bakery uploads its product Excel sheet (cakes, pastries, pricing).

Customer: “Do you have Red Velvet?”
Bot: Replies with image, description, and price, fetched automatically.

Use Case 2: Service Booking Chatbot (Advanced)

A salon builds a flow:

Welcome → Choose Service → Select Date → Confirm Booking
Appointments sync directly with Google Calendar.

Use Case 3: Broadcast Chatbot for Festivals

On Diwali, a business sends:

“Happy Diwali 🎉 Choose your gift voucher:

1. ₹100 Off

2. Free Dessert”

Customer interactions are tracked in reports.

Tips & Best Practices

• Start with Normal Chatbots for FAQs, then upgrade to Advanced

• Keep messages short, friendly, and action-oriented

• Update Excel regularly for AI-driven chatbot accuracy

• Always test using Test Template before setting Default

• Use Broadcast Chatbots sparingly—best for campaigns, not daily chats

FAQs – WhatsApp Chatbot in Go4WhatsUp

1. What is a WhatsApp chatbot in Go4WhatsUp?

A WhatsApp chatbot is an automated system that replies to customer messages instantly using predefined rules, AI data, or interactive flows.

2. Can I create multiple chatbots?

Yes, you can create unlimited chatbots, but only one chatbot can be set as Default for auto-responses.

3. What is the difference between Normal and Advanced chatbots?

Normal chatbots support up to 7 levels, while Advanced chatbots use node-based flows with conditions, buttons, lists, and integrations.

4. How does the AI-driven chatbot work?

It uses Excel-uploaded product data to automatically reply with pricing, descriptions, and images based on customer questions.

5. Can I broadcast a chatbot to many users?

Yes, the Broadcast Chatbot allows you to send chatbot flows to multiple customers at once.

6. Are WhatsApp templates supported?

Yes, you can use pre-approved WhatsApp templates for compliance and message delivery.

7. Can chatbots handle appointments?

Yes, chatbots integrate with Google Calendar, Calendly, and Acuity for booking management.

8. Can I track chatbot performance?

Yes, Go4WhatsUp provides detailed chatbot journey reports showing user paths and final actions.