The Appointment Enquiries feature in Go4WhatsUp helps you manage all customer bookings and enquiries directly from WhatsApp. It integrates with Google Calendar, Calendly, or custom slots, automating confirmations and reminders.

What Happens Here

• Customers book appointments using Default Slots, Custom Slots, Google Calendar, or Calendly.

• Set up WhatsApp templates for confirmations and follow-ups.

• Define available booking slots to control scheduling.

• Track all enquiries and bookings centrally in Go4WhatsUp.

Benefits

• Automates appointment scheduling for WhatsApp leads.

• Flexible: works with custom time slots or external calendar integrations.

• Reduces missed appointments using automated WhatsApp reminders.

• Streamlines team workflow and improves customer experience.

How to Use Appointment Enquiries

1. Enquiries

• Default Slots: Customers enter date/time freely.

• Custom Slots: Customers choose from predefined time slots.

• Google Calendar: Sync slots directly from Google Calendar.

• Calendly: Redirect customers to your Calendly page for booking.

2. Configuration

• Set WhatsApp templates for confirmations, follow-ups, and reminders.

• Customize messages for different booking types or appointment categories.

3. Booking Slots

• Define slots by time of day (Morning, Afternoon, Evening, Night).

• Toggle to allow multiple bookings per slot if needed.

Enquiry Screen

Columns:

• S.No. → Serial number

• Customer Name → Name of the person making the enquiry

• Mobile Number → Customer contact number

• Enquiry Type → Default / Custom / Google / Calendly

• Callback/Meeting → Scheduled callback or meeting

• Time Slot → Selected slot

• Description → Any notes about enquiry

• Created Date → When enquiry was logged

• Enquiry Date → Requested appointment date

• Action → Chat / Order

Filters:

• Date filter, page size control for easy sorting.

Configuration Screen

• Assign WhatsApp templates triggered after booking.

• Templates can be customized for each booking type.

Booking Slots Screen

• Define slots by time of day.

• Monitor count of bookings in each slot.

• Enable Allow Multiple Bookings toggle to let multiple customers book the same slot.

Use Case

Example:
A salon sets custom slots for Morning, Afternoon, and Evening. Customers choose available slots directly from WhatsApp, and instant confirmations are sent using templates.

This ensures no double bookings, improves customer experience, and automates reminders.

Tips & Best Practices

• Use Custom Slots if you want fixed availability.

• Enable reminders to reduce no-shows.

• Review enquiry logs daily to track appointments.

• If using Google Calendar or Calendly, test the integration once before going live.

• Keep WhatsApp templates short and clear for better engagement.

FAQs – WhatsApp Appointment Enquiries

Q1: Can customers book multiple appointments in the same slot?
A: Yes, toggle Allow Multiple Bookings per slot if you want multiple customers to book the same time.

Q2: How do Google Calendar and Calendly integrations work?
A: Bookings made via WhatsApp are automatically synced to your Google Calendar or Calendly, ensuring no double bookings.

Q3: Can I customize WhatsApp templates for different booking types?
A: Yes, each enquiry type (Default, Custom, Google, Calendly) can have unique templates for confirmations and reminders.

Q4: Will customers receive reminders for their appointments?
A: Yes, enabling templates for confirmations and reminders ensures customers get automatic notifications before their appointment.

Q5: How can I monitor all enquiries in Go4WhatsUp?
A: Use the Enquiry Screen, where you can view all bookings, filter by date, type, and manage each customer’s chat or order details.