The Google Calendar integration in Go4WhatsUp CRM allows you to connect your Google Calendar with WhatsApp. This enables customers to book appointments directly from WhatsApp, while all bookings are automatically synced to your Google Calendar in real time.

This feature is ideal for doctors, consultants, sales teams, service providers, and businesses that rely on scheduled appointments.

What This Screen Is About

This screen lets you connect your Google Calendar account to Go4WhatsUp so that:

• Customers can book available time slots via WhatsApp chatbot

• Appointments appear instantly in your Google Calendar

• Automated notifications and reminders are sent

What Happens After Integration

Once Google Calendar is connected:

• Your Google account is authorized using API credentials

• Selected calendars can be attached to chatbot flows

• Customers see real-time available slots

• Bookings are added instantly to the calendar

• Both customer and business receive confirmations

• Customers receive a WhatsApp reminder 1 hour before the appointment

Benefits of Google Calendar + WhatsApp Integration

• Fully automated appointment scheduling

• No double-bookings due to live calendar sync

• WhatsApp reminders reduce no-shows

• Customers book appointments without leaving WhatsApp

• Saves time for sales, support, and service teams

Step-by-Step: Google Calendar Integration Setup

(Steps unchanged – content only improved)

Step 1: Connect Google Account

• Enter Google API credentials:

  • Client ID

  • Client Secret

  • Key ID

• This authorizes Go4WhatsUp to securely access your Google Calendar

Step 2: Select Calendar in Chatbot

• While creating chatbot flows, select the calendar to attach

• Example:

  • “Sales Team Calendar” → for demos

  • “Doctor Appointments” → for patient bookings

Step 3: Enable Booking

1. Customer opens the WhatsApp chatbot

2. System displays available time slots from Google Calendar

3. Customer selects date and time

4. Booking is confirmed instantly

Step 4: Notifications

• Instant booking confirmation sent to:

  • Business owner

  • Customer

• Automatic WhatsApp reminder sent 1 hour before appointment

✅ Done — appointment booking is now fully automated

Google Calendar Credential Screen (Fields Explained)

• Client ID → Generated from Google Cloud Console

• Client Secret → Secure authentication key from Google

• Key ID → Identifier used for Google Calendar API access

Booking Flow (How It Works)

1. Customer opens WhatsApp chatbot

2. Selects “Book Appointment”

3. Available slots fetched from Google Calendar

4. Customer chooses date and time

5. Appointment added to:

   • Business Google Calendar

   • Customer’s booking confirmation

6. Notifications and reminders are triggered automatically

Use Case: WhatsApp Appointment Booking

Example

A doctor connects their Google Calendar with Go4WhatsUp.
Patients book appointments directly through WhatsApp.
Both doctor and patient receive automatic confirmations and a reminder 1 hour before the visit.

Tips & Best Practices

• Always connect the correct Google account (business, not personal)

• Use separate calendars for different teams (sales, support, clinics)

• Test the booking flow using your own WhatsApp number before going live

• Ask staff to block personal time in Google Calendar to avoid overlap

FAQs – Google Calendar Integration with Go4WhatsUp

1. What is Google Calendar integration in Go4WhatsUp?

It allows you to sync Google Calendar with WhatsApp, enabling customers to book appointments directly via chatbot.

2. Can customers see real-time availability?

Yes. Available slots are fetched live from Google Calendar, preventing double bookings.

3. Do customers receive appointment reminders?

Yes. Customers automatically receive a WhatsApp reminder 1 hour before the appointment.

4. Can I use multiple calendars for different teams?

Yes. You can connect and assign different calendars for sales, support, or service teams.

5. Is Google Calendar booking fully automated?

Yes. From slot selection to confirmation and reminders, everything is automated.

6. Can I change the connected Google account later?

Yes. You can update or reconnect Google Calendar credentials anytime.

7. Is this suitable for doctors, consultants, and service businesses?

Absolutely. It is ideal for healthcare, consulting, sales demos, coaching, and appointment-based services.