Downloading Campaign Data or Customer Data in Excel helps you analyze WhatsApp campaign performance, track customer responses, and maintain records for reporting and follow-ups inside your Go4Whatsup WhatsApp Business API CRM.

Steps to Download Campaign / Customer Data in Excel

1. Go to the Campaign Messages section.

2. Click on the Campaign History section.

3. Open the specific Campaign you want to check.

4. Click on the Eye (👁) icon to view campaign details.

5. Here, you can view and select a particular data type:

   • Total Customers Messaged

   • How many Read the Message

   • How many Responded

   • How many were Not Sent

6. Use the Filter option to select the data you need
   (e.g., Not Sent, Responded, or Total Customers).

7. Click on the Download option.

8. The selected data will be downloaded in Excel (.xlsx) format.

FAQs – Download Campaign & Customer Data

1. In which format is the campaign data downloaded?

The campaign or customer data is downloaded in Excel (.xlsx) format, making it easy to analyze or share.

2. Can I download only specific customer data (e.g., Not Sent or Responded)?

Yes. You can use the Filter option to download only specific data such as Responded, Not Sent, or Total Customers Messaged.

3. Does downloading campaign data affect my campaign performance?

No. Downloading data is only for reporting and analysis purposes and does not impact campaign performance or message delivery.

4. Can I download data for old campaigns?

Yes. You can download customer and campaign data for previous campaigns available in the Campaign History section.

5. Who can download campaign or customer data?

Users with the appropriate roles and permissions can download campaign and customer data. Access depends on the role assigned in Go4Whatsup.