The Catalog section in Go4WhatsUp allows you to display and sell your products directly inside WhatsApp using the WhatsApp Business API product catalog. Customers can browse products, place orders, share delivery details, and complete payments—all without leaving the WhatsApp chat.

This feature is ideal for eCommerce, retail, D2C brands, wholesalers, and service providers who want to sell faster through conversational commerce.

What This Screen Is About

The WhatsApp Catalog screen helps you connect your Meta (Facebook) Commerce Catalog with Go4WhatsUp so your products appear directly in WhatsApp conversations.

Customers can:

• Browse your product catalog

• Select items

• Place orders

• Pay online via integrated payment gateways

What Happens in the Catalog Setup

• Your Meta Commerce catalog is connected to WhatsApp

• Go4WhatsUp is assigned as a catalog partner

• Products automatically appear inside WhatsApp chats

• Orders are tracked in real time inside Go4WhatsUp

• Delivery address and online payments are collected smoothly

Key Benefits of WhatsApp Catalog Integration

• Sell products directly on WhatsApp

• No need to manually share price lists or PDFs

• Accept instant payments via Tap, Razorpay, or Stripe

• Centralized order, payment, and delivery management

• Faster checkout and higher conversion rates

Setup Steps: WhatsApp Product Catalog

(Steps unchanged – content updated only)

1. Create a Catalog in Meta Commerce Manager

• Go to business.facebook.com/commerce

• Click Add Catalog

• Select Products

• Enter a catalog name

• Click Create

2. Connect the Catalog to Your WhatsApp Business Account

• Open your catalog → Settings

• Go to Business Assets → Add Assets

• Select WhatsApp Business Account

• Click Connect

3. Assign Go4WhatsUp as a Catalog Partner

• Go to Business Settings → People & Assets

• Click Add Partner

• Enter Go4WhatsUp’s Business Manager ID

• Assign role: Catalog Manager

• Click Save

4. Link Catalog in WhatsApp Manager

• Go to business.facebook.com/wa/manage

• Select your WhatsApp Business number

• Under Catalog, choose your catalog

• Click Save

✅ Done — your products are now live inside WhatsApp

Catalog Listing Screen – Overview

• Displays all products synced from Meta

• Search / Filter → Filter products (e.g., by size)

• Sync → Fetch latest product updates from Meta Commerce Manager

Catalog Order Settings

• Need Customer Address

  • ON → Collect delivery address during checkout

  • OFF → Skip address (useful for digital products)

• Send Online Payment Link

  • Automatically sends a secure payment link

• Save → Apply order preferences

Order Flow After Catalog Connection

1. Products appear inside WhatsApp chat

2. Customer selects items and places an order

3. Order is recorded under Catalog Orders

4. Delivery address collected (if enabled)

5. Payment link sent via Tap / Razorpay / Stripe

6. Order, payment, and delivery tracked in Go4WhatsUp

Use Case: Sell Directly Inside WhatsApp

Example

A clothing store uploads its product catalog to Meta and connects it with Go4WhatsUp.

• Customer browses outfits in WhatsApp

• Selects size and quantity

• Pays instantly via Razorpay

• Order is tracked automatically in Go4WhatsUp

Result: Faster sales, smoother checkout, zero manual follow-ups.

Tips & Best Practices

• Sync your catalog regularly to keep prices and stock updated

• Always set a default payment gateway for smooth checkout

• Enable address collection for physical product delivery

• Disable address collection for digital products

• Monitor the Catalog Orders tab daily to avoid missed orders

FAQs – WhatsApp Catalog in Go4WhatsUp

1. What is the WhatsApp product catalog in Go4WhatsUp?

It allows businesses to display products and accept orders directly inside WhatsApp using the WhatsApp Business API.

2. Do I need a Meta (Facebook) catalog?

Yes. Your products must be created in Meta Commerce Manager before connecting to Go4WhatsUp.

3. Can customers pay directly inside WhatsApp?

Yes. Payments are handled securely using Tap, Razorpay, or Stripe payment gateways.

4. Are orders tracked automatically?

Yes. All catalog orders are automatically recorded and managed inside Go4WhatsUp.

5. Can I sell digital products without an address?

Yes. You can disable delivery address collection for digital goods.

6. How often should I sync my catalog?

Sync whenever you update product prices, availability, or details in Meta.

7. Is this feature suitable for small businesses?

Absolutely. It’s ideal for small businesses, retailers, and D2C brands selling via WhatsApp.