Assigning a ticket to a collaborator helps streamline customer support, improve response time, and manage workloads efficiently within the Go4Whatsup WhatsApp CRM.

Follow the steps below to assign a specific ticket to a collaborator.

Steps to Assign a Particular Ticket to a Collaborator

1. Add the ticket to the required group.

2. Open the ticket you want to assign.

3. Click on Assign Task.

4. In Assignee Name, select the collaborator’s name.

5. Add a Description for the task.

6. Select the Due Date for the ticket.

7. Click on Save to assign the ticket successfully.

FAQs – Assigning Tickets to Collaborators

1. Why should I assign tickets to collaborators?

Assigning tickets ensures faster resolution, clear responsibility, and better team collaboration when handling customer conversations on WhatsApp.

2. Can I reassign a ticket to another collaborator?

Yes. You can reopen the ticket and change the Assignee Name to reassign it to another collaborator.

3. Do all users have permission to assign tickets?

No. Only users with the appropriate roles and permissions can assign or manage tickets.

4. Is selecting a due date mandatory while assigning a ticket?

Yes. Selecting a Due Date helps track task timelines and ensures timely resolution.

5. Will the collaborator be notified when a ticket is assigned?

Yes. Once a ticket is assigned, the collaborator can see it in their assigned tickets section inside the Go4Whatsup dashboard.