The Catalogue Orders section provides a complete overview of all orders placed through the WhatsApp Catalogue. Businesses can track order details, delivery information, and payment status, and interact with customers directly from the dashboard. This helps improve order management, customer engagement, and payment tracking.
Order Date & Status: Displays when the order was placed and its current status (Pending, Confirmed, Captured, Declined).
Address: Includes full delivery details like governorate, area, block, and street.
Product Information: Shows product name, quantity, unit price, total price, and any offers or discounts applied.
Payment Details:
Payment Gateway: Platform used for payment (Razorpay, Stripe, OTAP).
Transaction ID: Unique reference for tracking and customer support.
Payment Status:
Pending: Payment initiated but not completed.
Captured: Payment successfully received.
Declined: Payment failed or rejected.
This section ensures detailed tracking and communication for every catalogue order.
Column | Description |
S.No. | Serial number of the order |
Customer Name | Name of the customer who placed the order |
Mobile Number | Customer contact number for follow-up |
Total Amount | Total order value including discounts |
Order Date | Date and time of order placement |
Transaction ID | Unique payment reference ID |
Order Status | Current status (Pending, Captured, Declined) |
Order Details | Opens detailed view of the order, including products, pricing, payment, and delivery address |
Order Chat | Opens the original WhatsApp conversation for reference or follow-up |
Action | Open chat window with customer to: • Send templates • Start/continue live chat • Share files or documents |
Date Filter: View orders within a custom date range.
Order Status Filter: Filter orders based on status (e.g., show only Pending or Captured orders).
Pagination Control: Adjust number of orders per page or navigate across multiple pages.
Example:
A clothing retailer receives multiple WhatsApp orders daily. Using the Catalogue Orders section, they can:
Check payment status instantly.
Confirm delivery address before dispatch.
Open customer chat to provide updates or answer queries.
Filter by date or status to manage pending orders efficiently.
Always verify transaction IDs to reconcile payments.
Use the Order Chat feature to quickly resolve customer queries.
Regularly filter by pending orders to ensure no deliveries are missed.
Keep product information updated in the catalogue to reduce order errors.
Q1: How can I track payment status for each order?
A: Check the Payment Status column (Pending, Captured, Declined) or open Order Details for a detailed view including the payment gateway used.
Q2: Can I see the customer’s original WhatsApp conversation for an order?
A: Yes. Click Order Chat to open the chat thread where the order was placed for reference or follow-up.
Q3: How do I filter orders by date or status?
A: Use the Date Filter to select a custom range and Order Status Filter to display orders with a specific status.
Q4: Can I interact with the customer directly from this screen?
A: Yes. Use the Action column to open a chat window where you can send templates, start live chats, or share files.
Q5: How can I manage large numbers of orders efficiently?
A: Use Pagination Control to navigate pages, and apply filters to focus on pending or recent orders for faster management.