The Call Log section in Go4WhatsUp allows you to track all WhatsApp calls, make new calls via the dialer pad, and log notes for better customer follow-up. This centralized system ensures no lead or conversation is missed.

What Happens Here

• View all call history including incoming, outgoing, and missed calls.

• Use the dialer pad to search and call contacts instantly.

• Add notes after each call for proper follow-up.

• Access per-number call history for detailed tracking.

Benefits

• Keep track of all customer communications.

• Notes help in structured follow-ups and sales tracking.

• Centralized log avoids missing important leads.

• Supports WhatsApp CRM efficiency and team accountability.

How to Use Call Log

1. View Call Logs

1. Open the Call Log screen.

2. Latest calls appear at the top.

3. Save the view for future reference.

2. Make Calls

• Use the dialer pad.

• Filter contacts alphabetically or by type (All, Normal, Group).

• Search by name or number.

3. After Call

• Add a note summarizing the conversation or outcome.

4. Call History (Per Number)

• Click the Call History icon next to a contact.

• View all calls made or received with that number.

Call Log Screen

Fields:

• S.No. – Serial number

• Contact Name/Number – Name or WhatsApp number

• Call Type – Incoming, Outgoing, Missed

• Date/Time – When the call occurred

• Note – Added after call

Actions:

• History – View detailed history with this contact

• Chat – Open WhatsApp chat with contact

• Call – Redial the contact

Dialer Pad

• Filters: Alphabet, All, Normal, Group contacts

• Search: Find specific contacts by name or number

Call History (Per Number)

• Fields:

  • Call Type → Incoming/Outgoing/Missed

  • Date/Time → When call happened

  • Call Status → Completed/Missed

  • Ending Note → Notes added after call

Meta Policy Restrictions

• Customer consent is required before calling new numbers.

• Maximum 5 calls per day per contact are allowed as per Meta API.

Use Case

Example:
A sales agent calls a customer via WhatsApp. The call log records the call, and the agent adds a note:

“Customer interested, follow-up next week.”
This ensures structured follow-up and avoids lost leads.

Tips & Best Practices

• Always log notes after each call.

• Respect Meta’s call policy to avoid account restrictions.

• Use filters to quickly find contacts in the dialer.

• Check call history before making a new call to avoid duplicates.

FAQs – WhatsApp Call Log

Q1: Can I see all missed and completed calls in one place?
A: Yes, the Call Log shows incoming, outgoing, and missed calls in descending order.

Q2: How can I track calls with a specific contact?
A: Use the Call History (Per Number) feature to view all interactions with a contact.

Q3: Can I add notes after every WhatsApp call?
A: Yes, after each call, you can add a note summarizing the conversation, which is visible in the log.

Q4: Are there any limits on WhatsApp calls?
A: Yes, per Meta API, a maximum of 5 calls per day per contact is allowed, and customer consent is required for new numbers.

Q5: How do I make a new call directly from the CRM?
A: Use the dialer pad, search for the contact, and click Call. You can also filter contacts by type or alphabet for easy access.